This Privacy Statement sets out how K-One Wellness Sdn. Bhd. (“K-One Wellness”) collects, stores and handles personal information (as defined below) of individuals in accordance with the Personal Data Protection Act 2010 (“PDPA”) and the laws of Malaysia.
Please read this Privacy Statement to understand how we use the personal information which we may collect from you. By providing your Personal Information to us, you are consenting to this Privacy Statement and the collection, use, access, transfer, storage and processing of your personal information as described in this Privacy Statement.
1. What This Privacy Statement Explains
• What kind of personal information we collect?
• How we collect your personal information?
• How we use your personal information?
• When we disclose your personal information?
• When we transfer your personal information abroad?
• Your right to access and correct your personal information?
2. Our Commitment to You
We value your trust and are committed to protecting your personal information.
To ensure that you can make informed decisions and feel confident about supplying your Personal Information to us, we provide you with this Privacy Statement outlining our practices and the choices you have concerning how your Personal Information is being collected and used by us.
3. Defining Personal Information
Personal information refers to any information which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you.
For the purposes of this Privacy Statement, personal information encompasses sensitive personal information which relates to information relating to your health. For the avoidance of doubt, please note that this Privacy Statement is applicable only if you are a person or an individual.
4. What Kind of Personal Information We Collect
The personal information collected by us may include but is not limited to the following:
• Name
• Age
• Gender
• Date of Birth
• Race
• Nationality
• Identity Card Number/Passport Number
Contact information including:
• Home Address
• Telephone Number
• Email Address
• Marital Status
In conjunction with the Inland Revenue Board of Malaysia (IRBM)’s latest e-Invoicing implementation, we may collect additional data necessary for billing and transaction purposes. This includes:
• Personal information (as mentioned above)
• Contact information (as mentioned above)
• Tax Identification Number (TIN)
• SST Registration (only applicable to buyers that are SST-registered)
• Transaction and payment details
• Invoice details
• Products description
Your purchase details and history will help us to offer tailored promotions to you.
5. When and How We Collect Your Personal Information?
We may collect personal information directly from you when you:
• Communicate with us (for example when you submit an application form to become our member or when you contact us for any enquiries including by calling our customer service)
• Purchase from our e-commerce store
• Participate in any of our surveys
• Enter or participate in any competitions or contests
• Respond to any marketing materials we send out
• Lodge a complaint or provide feedback to us
• Any other information that you may provide us from time to time
Other than personal information obtained from you directly as detailed above, we may also obtain your personal information from third parties we deal with and from such other sources where you have given your consent for the disclosure of information relating to you, and/or where otherwise lawfully permitted.
6. How We Use Your Personal Information
We may collect and use personal information from you or from the category of third parties identified in this Privacy Statement, for one or more of the following purposes:
• Registration of an account with K-One Wellness e-commerce store.
• To send you promotional materials and advertisements for marketing purposes
• Administrative purposes
• Internal record keeping
• To carry out data sorting and analysis to enable us to better understand your characteristics and buying behaviour and to provide other products/services better tailored to your needs and to assist us in identifying goods and services that are likely to be of interest to you
• To investigate and communicate with you when responding to your complaints or enquiries
• To manage staff training and quality assurance
• To determine how we can improve services to you
• To prevent or detect crime/fraudulent activity
• Disclosure as required by law
7. Disclosure of Your Personal Information
We will keep your personal data confidential but you hereby consent and authorize us to disclose your personal data to the following categories of parties:
• Law enforcement agencies
• Government agencies
• Companies and/or organisations that act as our agents, contractors, service providers and/or professional advisors for administrative, data processing, research and marketing, distribution, telecommunications or other similar services to us
• Our affiliates, business associates and other parties for purposes that are related to the purpose of collecting and using your personal information
• Other parties in respect of whom you have given your express or implied consent
8. Direct Marketing
We would like to use your Personal Data (including your name, telephone number, address and email address and other information provided to us when you register) for direct marketing to you (whether by post, email, phone, SMS or the likes) in relation to:
• Offers and promotions from us
• Offers and promotions offered by our affiliates
• Other offers and promotions from third party merchants or strategic partners that we cooperate with to provide benefits to our customers
However, please note that we will only disclose your personal information to our merchants and strategic partners where you have purchased for products which require such disclosure, and/or where your consent has been obtained, subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to K-One Wellness. We take reasonable steps to ensure that our agreements with our merchants and/or strategic partners include appropriate privacy and confidentiality obligations.
If you do not wish your personal information to be utilized for the purposes of marketing or should you change your mind in relation to your previous decision, please contact us via the contact details provided below. Your latest written instructions to us will prevail.
9. What if Personal Information Provided by You Is Incomplete?
It is obligatory to provide your personal information to us to enable us to process your account registration. Incomplete personal data may lead to the following:
• Failure to process your account registration
• Inability to provide you with updates in relation to our promotions
• Inability to provide you with any notice, products and/or services in which you have requested
10. Your Rights to Access and Correct your Personal Information
It is your right as a data subject to have access and to correct your personal data in which you have provided to us and in this respect, you may:
• Check if we hold or use your personal data and request access to your personal data
• Request for correction of any of your personal data which is inaccurate, incomplete, misleading or where relevant, not up-to-date
• Request to stop processing your personal data for marketing purposes
• Inform on your withdrawal of your consent given previously to K-One Wellness subject to any applicable restrictions, contractual conditions and a reasonable duration of time for the withdrawal of consent to be effected
The above request could be done via the contact details provided below. You should quote your name or Identification No. and provide brief details of the information you want a copy of in any such request.
We will use reasonable efforts to comply with your request to access or correct your personal information within 21 days of receiving your request. Please note that we may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.
11. Your Obligations
You are responsible for providing accurate, not misleading, complete and up-to-date information to K-One Wellness about yourself and updating this personal data as and when it becomes inaccurate, misleading, incomplete and out-of-date via the contact details below.
12. Updates to Our Privacy Statement
We may amend this Privacy Statement from time to time and the updated version shall apply and supersede any previous versions.
Please check our website for information on our most up-to-date practices.
13. Cookie Policy
We may use small text files called cookies, and other technologies so that we can improve your online experience – for example by remembering you when you come back to visit us and making the content you see more relevant to you. Cookies also enable us to track some online activities you made through our websites or affiliated parties’ websites.
Any information we collect through the use of cookies shall be subject to this Privacy Statement.
14. Our Contact Details
Should you have any queries, concerns or complaints in relation to this Privacy Statement, kindly contact us via the below channels during office hours between 9:00am to 5:00pm; Monday to Friday:
Enquiry:
Address:
K-One Wellness Sdn. Bhd.
66 Jalan SS 22/21
Damansara Jaya
47400 Petaling Jaya
Selangor